How to Delete a Service Appointment in MioSalon?

Modified on Thu, 9 Jul at 10:09 AM

How to Access Appointment Details to Delete the Service Appointment

Before you can Delete you need to open the appointment details. MioSalon gives you two ways to do this:

Option 1: Via Calendar View

1. Go to Appointment from the left menu.

2. Make sure you’re on the Calendar view (top-right toggle).

3. Each appointment appears as a coloured block under the assigned staff column.

4. The block shows the time range, client name, resource, and service name.

5. Click on the appointment block to open the Appointment Details popup.

Calendar view showing appointment blocks under staff columns

Appointment Details popup (Calendar view) displays:

Field	Details
Service Name	Name of the booked service (e.g., Hair Cut)
Service Price	Price of the service (e.g., ₹100.00)
Time	Scheduled time range (e.g., 05:30 PM – 07:10 PM)
Service Duration	Duration of the service (e.g., 90 Mins)
Block Duration	Staff blocked time before service (e.g., 10 Mins)
Waiting Duration	Customer readiness duration (e.g., 15 Mins)
Stylist	Assigned staff member
Resource	Assigned resource (e.g., Room 1)
Booking Type	How the appointment was booked (e.g., Walk-In)
Payment Status	Current payment status (e.g., Not-Paid)
Booking Note	Any notes added during booking
Last Updated Date	When the appointment was last modified
Created By	User who created the appointment
Address	Client’s address
Customer Note	Any customer-specific notes

· On the right side, you’ll see the Appointment Status with colour-coded options:

o New In-App Booking (blue)

o New Online Booking (pink)

o Arrived (yellow)

o Started (green)

o No Show (orange)

o Completed (purple)

· At the bottom, you have four action buttons:

o Cancel Appointment (red) — Cancel this appointment

o Freeze — Freeze the appointment

o Edit — Edit the appointment details

o Raise Sale — Raise a sale/bill for this appointment

Appointment Details popup showing service info, status options, and action buttons

Option 2: Via List View

1. Go to Appointment from the left menu.

2. Click the “List” toggle in the top-right corner (next to Calendar).

3. All appointments are displayed as individual cards.

Each appointment card shows: - Client Name and Mobile Number - Appointment Date - Staff Name assigned to the appointment - Time, Service Name, and Duration - Booked by — The user who created the booking and the date

At the bottom of each card, you’ll see two buttons: - “View Details” — Opens the appointment details popup - “New ▲” — Shows the current appointment status (with a dropdown to change it)

Appointment List card showing client details, service info, and View Details button

Click “View Details” to open the Appointment Details popup:

Field	Details
Appointment ID	Unique ID for this booking (e.g., 7N5CGKEW)
Booking Type	How the appointment was created (e.g., Walk-In)
Payment Status	Current payment status (e.g., Not-Paid)
Booking Note	Any notes added during booking
Created Date	When the appointment was created
Address	Client’s address
Customer Note	Any customer-specific notes
Resource	Assigned resource (e.g., Room 1)

· At the bottom, you have three action buttons:

o Cancel Appointment (red) — Cancel this appointment

o Edit — Open the Edit Appointment screen

o Raise Sale — Raise a sale/bill for this appointment

Appointment Details popup from List view with Cancel, Edit, and Raise Sale buttons

1. Cancel an Appointment

Overview

When a client cancels their visit — whether it’s due to a schedule conflict, personal emergency, or any other reason — you can cancel the appointment directly from MioSalon.

The system requires a reason for cancellation, which helps you identify patterns over time (e.g., frequent cancellations from specific clients or on certain days).

Tracking these reasons helps salon owners take steps to reduce no-shows and improve booking reliability.