How to Configure Appointment Settings and Cancellation Reasons in MioSalon

Overview

Appointment Settings in MioSalon allow you to control how appointments are displayed, booked, and managed in the calendar. You can configure default calendar views, time slot intervals, booking rules, consent requirements, and cancellation reasons to align with your operational workflow.

These settings help improve scheduling accuracy, prevent overbooking, and ensure compliance through client consent and cancellation tracking.

To access Appointment Settings

1. Log in to your MioSalon account.

2. From the left-side menu, click Settings.

3. Scroll down to Module Settings.

4. Click Appointment.

Configure Appointment Display and Booking Rules

Default View

1. Under Default view, select how the appointment calendar should open:

   • Staff View – Appointments are grouped by staff.

   • Resource View – Appointments are grouped by resources (rooms, equipment, etc.).

Why this matters:
Choose the view that best matches how your business schedules services daily.

Time Slot Interval

1. Under Time slot interval, select the required interval:

   • 5 Minutes

   • 10 Minutes

   • 15 Minutes

   • 30 Minutes

2. Click Save.

Why this matters:
Smaller intervals provide more precise scheduling; larger intervals simplify calendar views.

Configure Appointment Toggles

Display business hours in calendar

Shows only configured working hours in the appointment calendar.

Allow double booking for staff

Allows staff to be booked for overlapping appointments.

Allow double booking for resource

Allows the same resource to be booked for overlapping appointments.

Make resource selection mandatory for appointments

Forces staff to select a resource before confirming an appointment.

24-hour calendar display format

Displays time in 24-hour format instead of AM/PM.

Require client consent before starting a service

Prevents starting or completing an appointment unless client consent is recorded.

Note:
If no consent form is created under Form Settings, this option will not restrict starting or completing appointments.

Click Save after updating any of the above settings.

Configure Cancellation Reasons

To add cancellation reasons

1. Scroll to the Cancellation Reasons section.

2. Click Add Reason.

3. Enter the reason for cancellation
   (for example: No-show, Client Cancelled, Staff Unavailable).

4. Click Save.

The added reason will now appear as a selectable option when cancelling appointments.

Important Notes

• Appointment settings apply only to future appointments.

• Cancellation reasons help maintain consistent reporting and audit trails.

• Consent enforcement works only when consent forms are configured.

• Double booking options should be used carefully to avoid scheduling conflicts.

Use Cases

• Efficient calendar management
  Choose staff or resource views based on business operations.

• Prevent overbooking
  Disable double booking to avoid staff or resource overload.

• Compliance and consent tracking
  Ensure client consent is captured before service delivery.

• Accurate cancellation reporting
  Use predefined reasons to analyze cancellations and no-shows.

• Operational consistency
  Standardize appointment handling across staff and locations.