How to view all the WhatsApp message templates?

Modified on Fri, 01 Mar 2024 at 11:39 AM


To view all the WhatsApp message templates:

  1. In Settings, under Integrations, click on WhatsApp Integration.

  2. Click on the Message Templates and it displays:

    1. Notification Type - The notification type may be appointment confirmation, reschedule, cancellation, invoices or OTPs.

    2. Phone Number - The business phone number and display name for which the template is linked.

    3. Template Name - The name of the template, which is unique.

    4. Category - The category of message template, which varies based on notification type.

    5. Language - The message template language.

    6. Status - The status of a message is whether it is approved, pending, invalid template or rejected based on the confirmation from Facebook.

    7. Last Updated - The date on which the message was created and sent for approval.

    8. Assign Notification - It displays the list of branches assigned to this notification or an opportunity to assign a new branch.

    9. Action - A delete option is provided to delete rejected or unassigned message templates.

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